Section outline

  • MODULE 2 | Discover (part 1)

    The initial step of the design process to understand the human and system factors involved in the problem space employing design research methods for gathering data about these factors. Teams will work collaboratively to develop a strategy for conducting observations in their specific care delivery setting and then complete those observations according to their plan, using an analytic framework to organize their data collection.

    Location: MH-1401

    • Objectives:

      Upon completion of this module, you should be able to:

      1. Create a design research plan that outlines an approach for gathering data about the current state
      2. Use an analytic framework tool to structure and document observations made in the context of your chosen care delivery setting


    • Module 2.1: Understanding the Problem Space (2:17)

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    • Module 2.2: Creating a Research Plan (3:03)

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    • Module 2.3: Conducting Observations (2:37)

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    • Assignment: 

      1. Design Thinking Primer | Observing the Settings: Watch the video. Applying what you’ve learned about the AEIOU framework, using it to document what you see in the video. Bring completed AEIOU framework to class/work in progress session
      2. Complete Readings
      3. Watch Required Videos

      4. As a team, decide upon a strategy for conducting observations and complete the design research template outlining your approach. Complete the sections: Problem, Research Focus, and Part 1: Observations. Make sure to include a description of the problem, a description of the research focus, and at least 3 planned observations times/settings

      5. Conduct observations at your clinical setting using the Observation Template. Be prepared to give verbal justification in class for the number of observations completed



    • Assignment Due Date: At the beginning of the classroom/work in progress session

    • Required Reading:

      1. Pope, C. (2002). Qualitative methods in research on healthcare quality. Quality and Safety in Health Care,11(2), 148-152. doi:10.1136/qhc.11.2.148
      2. Read pages 13-32: Charmaz, K. (2014). Constructing grounded theory. London: Sage Publications.


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    • Charmaz, K. (2014). Constructing grounded theory. London: Sage Publications. File
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    • Required Videos for Homework:

      Don Norman: Principles of human-centered design


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    • Design Thinking Primer: Contextual Observations Assignment
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    • Tools/Templates Folder
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