Section outline

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    • Human Centered Design
      EPI 243 Spring 2019 (2 units)
      Course Director: Jan Yeager, MDes
      Service Designer, Clinical Innovation Center

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  • DUE: Thursday, April 4, 2019; 3:00 PM - 4:30 PM

    MODULE 1 | Overview of Human-Centered Design

    Participants will be oriented to human-centered design as a practice, characteristics that distinguish it from other problem-solving approaches and the service design process model which frames the design activities participants will engage in throughout the course.

    Location: MH-1401

  • DUE: Thursday, April 11, 2019; 3:00 PM - 4:30 PM

    MODULE 2 | Discover (part 1)

    The initial step of the design process to understand the human and system factors involved in the problem space employing design research methods for gathering data about these factors. Teams will work collaboratively to develop a strategy for conducting observations in their specific care delivery setting and then complete those observations according to their plan, using an analytic framework to organize their data collection.

    Location: MH-1401

    • Objectives:

      Upon completion of this module, you should be able to:

      1. Create a design research plan that outlines an approach for gathering data about the current state
      2. Use an analytic framework tool to structure and document observations made in the context of your chosen care delivery setting


    • Module 2.1: Understanding the Problem Space (2:17)

      Not available unless: You belong to Registered Students Only

    • Module 2.2: Creating a Research Plan (3:03)

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    • Module 2.3: Conducting Observations (2:37)

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    • Assignment: 

      1. Design Thinking Primer | Observing the Settings: Watch the video. Applying what you’ve learned about the AEIOU framework, using it to document what you see in the video. Bring completed AEIOU framework to class/work in progress session
      2. Complete Readings
      3. Watch Required Videos

      4. As a team, decide upon a strategy for conducting observations and complete the design research template outlining your approach. Complete the sections: Problem, Research Focus, and Part 1: Observations. Make sure to include a description of the problem, a description of the research focus, and at least 3 planned observations times/settings

      5. Conduct observations at your clinical setting using the Observation Template. Be prepared to give verbal justification in class for the number of observations completed



    • Assignment Due Date: At the beginning of the classroom/work in progress session

    • Required Reading:

      1. Pope, C. (2002). Qualitative methods in research on healthcare quality. Quality and Safety in Health Care,11(2), 148-152. doi:10.1136/qhc.11.2.148
      2. Read pages 13-32: Charmaz, K. (2014). Constructing grounded theory. London: Sage Publications.


      Not available unless: You belong to Registered Students Only
    • Charmaz, K. (2014). Constructing grounded theory. London: Sage Publications. File
      Not available unless: Your ID number contains 02

    • Required Videos for Homework:

      Don Norman: Principles of human-centered design


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    • Design Thinking Primer: Contextual Observations Assignment
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    • Tools/Templates Folder
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  • DUE: Thursday, April 18, 2019; 3:00 PM - 4:30 PM

    MODULE 3 | Discover (Part 2):

    This week participants will continue to explore the problem space by interviewing stakeholders. Participants will learn how to prepare for the interview, formulate their interview approach, and practice interviewing techniques. Teams will collaboratively develop a strategy for interviewing stakeholders in their clinical setting and further build upon the design research plan started in the previous module, and then complete the interviews.

    Location: MH-1401

    • Objectives:

      Upon completion of this module, you should be able to:

      1. Develop a plan for conducting stakeholder interviews
      2. Conduct a semi-structured interview applying techniques to establish rapport and a level of comfort with the interviewee


    • Module 3.1: Basics of Interviewing Stakeholders (4:45)
      Not available unless: You belong to Registered Students Only

    • Assignment: 

      1. Complete Readings
      2. Design Thinking Primer | Evaluate an Interview: Watch the video (10 min). Document your assessment of the interview focusing on techniques used, noting correct and incorrect applications.
      3. Develop Plan for Interviewing | As a team, decide upon a strategy for conducting interviews and then complete the design research template outlining your approach. Make sure to include a good mix of patients and clinical staff to interview. Bring the design research template to class/work in progress session.
      4. Create an Interview Guide. Use the Open-Ended vs Closed-Ended Questions tool to guide your question development. Bring completed Interview Guide to class/work in progress session.
      5. Conduct interviews with stakeholders in the clinical setting. Bring interview notes to class/work in progress session.
      Not available unless: You belong to Registered Students Only

    • Required Reading:

      1. Kolko, J. (2018, October 15). Provocation, not prediction: Sample size doesn't matter. Retrieved from http://www.themoderniststudio.com/2018/10/15/provocation-not-prediction-sample-size-doesnt-matter/


      Not available unless: You belong to Registered Students Only
    • Design Thinking Primer: Evaluate an Interview Assignment
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    • Tools/Templates Folder
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  • DUE: Thursday, April 25, 2019; 3:00 PM - 6:00 PM

    MODULE 4 | Define (Part 1) 

    Participants learn an approach to analyzing and synthesizing complex data and learn to use visual models as a design tool for communicating findings and insights.

    Location: MH-1401

    • Objectives:

      Upon completion of this module, you should be able to:

      1. Apply critical cognitive skills to identify patterns and meaning in data
      2. Apply different types of thinking to create meaning in the data and generate insights
      3. Demonstrate basic skill in creating visual models that represent findings and facilitate synthesis


    • Module 4.1: Making Sense of Your Data (4:03)

      Not available unless: You belong to Registered Students Only

    • Module 4.2: Creating Visual Models (2:27)

      Not available unless: You belong to Registered Students Only

    • Assignment: 

      1. Complete Readings
      2. Bring 5 surprising things you learned and 3 verbatim quotes from your research as a starting point for the synthesis discussion. Use the Field Findings template.

      Not available unless: You belong to Registered Students Only

    • Required Reading:

      1. Kolko, J. (2009, December 9). Abductive Thinking and Sensemaking: The Drivers of Design Synthesis. Retrieved from http://www.jonkolko.com/writingAbductiveThinking.php
      2. Models of Models. (2009, March 1). Retrieved from http://www.dubberly.com/articles/models-of-models.html


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    • Tools/Templates Folder
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  • DUE: Thursday, May 2, 2019; 3:00 PM - 6:00 PM

    MODULE 5 | Define (Part 2):

    Participants apply what they’ve learned so far to re-frame the problem generating a “how might we” statement that expresses this new way of viewing the problem. Participants will also be introduced to the purpose and construct of design principles to create a set of design principles with associated tactics.

    Location:  MH-1401

  • DUE: Thursday, May 9, 2019; 3:00 PM - 4:30 PM

    MODULE 6 | Develop (Part 1):

    Participants learn about different types of design thinking and apply them in exploring the breadth and depth of the solution landscape, then distill ideas down to create a prototype.

    Location: MH-1401

    • Objectives:

      Upon completion of this module, you should be able to:

      1. Apply different types of design thinking to develop concepts based on design principles
      2. Create a low-fidelity prototype

    • Module 6.1: Ideation and Concept Development (3:42)

      Not available unless: You belong to Registered Students Only

    • Module 6.2: Developing Prototypes (1:16)

      Not available unless: You belong to Registered Students Only

    • Assignment: 

      1. Complete Readings
      2. Watch Required Videos
      3. Design Thinking Primer | Hopscotch: Watch the video and give your assessment of what you observe in the video.

      Not available unless: You belong to Registered Students Only

    • Required Reading:

      1. Norman, D., & Spencer, E. (2019, January 07). How pizza could save the world. Retrieved from https://www.fastcompany.com/90288282/how-pizza-could-save-the-world



    • Required Videos for Homework:

      Example of lateral thinking when it matters (from Apollo 13)

       

      Powers of 10



    • Design Thinking Primer Assignment
    • Tools/Templates Folder

  • DUE: Thursday, May 16, 2019; 3:00 PM - 4:30 PM

    MODULE 7 | Develop (Part 2)

    Participants design a plan for testing their prototype, a data collection tool and assessment questions and then test their prototypes with users in the clinical setting.

    Location: MH-1401

    • Objectives:

      Upon completion of this module, you should be able to:

      1. Define plan for prototype testing and create a tool including questions for collecting feedback from users
      2. Demonstrate how to conduct a user test

    • Module 7.1: Usability/Testing (4:27)

      Not available unless: You belong to Registered Students Only

    • Assignment: 

      1. Complete Readings
      2. Design Thinking Primer: Describe what you see happening in the video. What conclusions can you draw? What might be implications for design?
      3. Create Your Prototype Testing Plan: Determine your approach to testing your prototype (test objectives; features you want to test; questions you will ask users; how you will use information collected to adjust your design). Bring your testing plan to class/work in progress session.
      4. Using your testing plan, conduct user testing in your clinical setting. Bring your results to class/work in progress session.

    • Assignment Due Date:  At the beginning of the classroom/work in progress session

    • Required Reading:

      1. Dam, R., & Siang, T. (2018, December). Test Your Prototypes: How to Gather Feedback and Maximise Learning. Retrieved from https://www.interaction-design.org/literature/article/test-your-prototypes-how-to-gather-feedback-and-maximise-learning

    • Design Thinking Primer Assignment
    • Tools/Templates Folder

  • DUE: Thursday, May 23, 2019; 3:00 PM - 4:30 PM

    MODULE 8 | Develop (Part 3)

    Participants will apply user feedback to increase relevance, effectiveness or other improvements to create the next iteration of their prototype and conduct a second round of testing in their clinical setting.

    Location:  MH-1401

  • DUE: Thursday, May 30, 2019; 3:00 PM - 4:30 PM

    MODULE 9 | Deliver
    Storytelling is a powerful too for communicating about new ideas to inspire and to engage others in advancing ideas into being. Participants are introduced to basic principles and techniques of storytelling to build their design challenge story in different formats. In addition, teams will create a communication plan that outlines their approach for building awareness and disseminating their proposed solution to key stakeholders.

    Location: MH-1401

  • Thursday, June 6, 2019; 3:00 PM - 4:30 PM

    Lecture:
    Lecture narrative description here

    Faculty: 

    Location: MH-1401