Module 2: Informed Consent, Screen 12 of 15


Building Rapport
Virtual Guide Francisco
How many of these elements of building rapport did you notice?

Sylvia:
  • Introduced herself and welcomed David to the test counseling session.

  • Explained exactly what was going to happen.

  • Asked David about any previous experience testing.

  • Asked David for previous knowledge.

  • Asked David for permission before sharing new information
    and avoided lecturing.

  • Checked for understanding and questions.

  • Was calm, friendly, and professional.
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