Section outline

  • module 4 image

    Conflict Transformation

    • This module is divided into three parts, focusing on three key aspects of conflict that learners must become familiar with: the role of self in conflict; how and when conflict occurs; and strategies to transform conflict in an interprofessional team.

      In this module, you will learn how to apply elements of the person-centered decision making process to transform conflict, including how to revise the plan, and how and when to make or defer a decision. The tools and content in this module are applied to Geeta’s Story, which illustrates the experience of transferring from a home birth to a hospital, and the conflicts that may arise. Interactions between patients and healthcare providers during pivotal events can lead to positive or adverse impacts on safety, quality of care, or effective teamwork.

      You will review evidence-based information and resources on best practices that lead to conflict transformation in the healthcare setting. You will also evaluate your own conflict management style and to learn the styles of others. Conflict in the workplace can be complex and difficult.  The skills taught in this module can provide a foundation for recognizing, mitigating, and transforming conflict into an opportunity for high-quality, person-centered care.

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    • objective Objectives

    •  By the end of this module, participants will be able to:

      • Describe the impact of conflict on the health of individuals, teams, and systems of maternity care.
      • Discuss factors that may influence person-centered decision making and contribute to interprofessional conflict.
      • Demonstrate effective use of conflict transformation strategies.
      • Identify and discuss different conflict management styles.

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    • Lecture Lesson

    • Conflict Transformation Lesson

      This lesson is comprised of readings, personal reflection activities and a video. It will take approximately 1 hour to complete.

    • Module 4: Conflict Transformation PDF File

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    • Exercises Assessment

    • Reflection: Matching Conflict Management Styles Assignment

      Now that you understand what causes conflict, you will consider your own conflict management strategies. Complete the following steps:

      1. Identify your own conflict style.
      2. Write a paragraph of a minimum 250 words and a maximum 350 words addressing the following: Justify how a team full of identical management styles might successfully address or escalate conflict. Give examples or speak hypothetically.
      3. Write a paragraph of a minimum 250 words and a maximum 350 words addressing the following: Explain your own conflict management style. Discuss how your management style serves to address and manage conflict when you are in conflict with their management style. Give examples or speak hypothetically. You may want to acknowledge how your style might escalate conflict when in dialogue with theirs.

    • Module 4: Assessing Your Understanding Quiz

      Now that you have completed the units in Module 4, complete the following questions to assess your understanding of the application of tools, techniques, and strategies.