SON Education Technology Service Directory

Section outline

• Select section General

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  General

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  Below is a directory of technology support providers at UCSF. Click on the module heading for additional information. 
   
  Still feeling stuck? Email SON Hub at sonhub@ucsf.edu will make every effort to respond to your inquiry within one business day. We are staffed M-F, with the exception of holidays. 
  
• Select section SON EdTech Hub – Faculty CLE support, course design, teaching strategies, technology integration, education-specific software including Turnitin and PollEverwhere

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  SON EdTech Hub – Faculty CLE support, course design, teaching strategies, technology integration, education-specific software including Turnitin and PollEverwhere

  Self Support: 

  1. SON EdTech Hub Teaching and Learning Resources ( formerly Tips and Instructions).
     CLE Templates, instructions, and teaching guides tailored for SON Faculty.

  2. UCSF Library CLE Support Documentation
     A comprehensive guide to the CLE at UCSF.

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  Live Support:

  • Sign up for live, drop-in support at this link . 

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  Email Support:

  • Please complete this form to request support via email. SON HUB is staffed M-F, with the exception of holidays. We will make every effort to respond to your inquiry within one business day.

  
  
• Select section IT Service Desk – Account/login issues, computer hardware, Zoom technical issues, file storage (Box, OneDrive), Microsoft/Office 365 (Outlook, Word, Powerpoint, Teams)

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  IT Service Desk – Account/login issues, computer hardware, Zoom technical issues, file storage (Box, OneDrive), Microsoft/Office 365 (Outlook, Word, Powerpoint, Teams)

  The IT Service Desk is available 24/7 to support a wide range of account, hardware, and technical software issues that can impact teaching. In some cases, SON Hub may be able to help support these issues, but the IT Service Desk is often a practical and accessible place to start.
  
  

  • Phone: (415) 514-4100 
  • Chat, Tickets, Knowledge Base: http://help.ucsf.edu
  • Email: itservicedesk@ucsf.edu
    

  
  
  
  
• Select section UCSF Library – Research support, multimedia equipment loans/software/support, CLE resources

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  UCSF Library – Research support, multimedia equipment loans/software/support, CLE resources

  • Research Help 

  • Multimedia Hardware and Software Loans 

  • Tech and Multimedia Support Resources 

  • CLE Teaching and Course Administration Support Resources 

  
  
• Select section Education Technology Services (ETS) – Classroom Scheduling and A/V Support, Lecture Capture, Media Production Services, Zoom Consulting and Support

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  Education Technology Services (ETS) – Classroom Scheduling and A/V Support, Lecture Capture, Media Production Services, Zoom Consulting and Support

  Educational Technology Services operates the Classroom Capture System Mediasite and provides on-site and remote event A/V support. ETS also runs the 25live classroom scheduling system provides professional media production services (video recording and editing) for an additional fee. They also provide zoom webinar hosting services and zoom meeting support (sometimes for a fee). 

  • Website: edtech.ucsf.edu   

  • Email: edtech@ucsf.edu

  
  
• Select section Library Tech Commons – Student CLE Support

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  Library Tech Commons – Student CLE Support

  UCSF Library provides IT support for students through the Tech Commons.

  • UCSF Library Tech Commons Student IT Support page
• Select section Other – Course Evaluations, Clinical Placements, MyAccess Guest Accounts

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  Other – Course Evaluations, Clinical Placements, MyAccess Guest Accounts

  Course Evaluation (E-Value): contact your department administrator.  
  
  Office of Clinical Placements:  SON_ClinicalPlacements@ucsf.edu  
  Supports students with UCSF and SON’s admission and clinical requirements, tracks student clinical compliance through CastleBranch, manages clinical placements through InPlace, verifies preceptor credentials and manages training affiliation agreements.
  

  MyAccess Guest accounts: Frances.lee@ucsf.edu 
  
  How to request a new "Guest” account (for anyone who has never had a “guest” account previously): 
  
  Please send Frances Lee (Frances.Lee@ucsf.edu) the following information for each individual: 
  

  • Full Legal Name, 
  • SS#, 
  • Email, 
  • DOB, 
  • Begin and End Dates, 
  • Country, 
  • Reason for Request

  Once Frances processes the request in the system, individual will receive an email with instruction to complete the process within 7 days.