21. How to Start the Difficult Conversation with a Team Member

If your team is not functioning well, or team agreements are not being followed, you may need to approach a team member to discuss their impact on the team's performance. In the following video, Roy Johnson discusses how to manage your anxiety during a difficult conversation. Key points from the video are summarized below.

Managing your Reactions to Difficult Conversations (3:51)

Here is a summary of the tips covered in this video.

How to manage your anxiety:

  • Notice and breathe

  • Act, don't react!

  • Stay curious and try to understand the person's perspective