Conflict Transformation Lesson
This lesson is comprised of readings, personal reflection activities and a video. It will take approximately 1 hour to complete.
Table of Contents
1.3 How does Conflict Impact Maternity Care?
1.4 Allow Time for Consideration: An PCDM Key Element
1.5 Differing Agendas: Attend to Power Imbalances
1.7 Revise the Plan as Necessary: A PCDM Key Element
2.1 Geeta's Transfer
2.2 Geeta's Transfer
2.3 Ambiguity in Geeta's Transfer
2.4 What Happens in a Conflict?
2.5 Video: How to Manage Anxiety
2.6 Moving from Conflict to Dialogue: Conflict Strategies
2.7 Adjusting your Conflict Strategy
2.8 Video: Acting Out Your Strategy
2.9 Conflict over Geeta's Care
2.10 Quality Improvement and Transfer
3.1 The Mindset
3.3 Barriers to Conflict Transformation
3.4 Make or Defer a Decision: An PCDM Key Element
3.5 Video: Managing a Difficult Conversation Using DEAR
3.6 Video: What to Do When Nothing Else Works