2.8 Video: Acting Out Your Strategy

If the first step in conflict transformation is to become aware of your own reactions and conflict style, the next step is to be able to adjust your conflict style to meet or confront different types of conflict styles. In this video, Roy Johnson describes how to act out your strategy when dealing with conflict.

Difficult conversations


Video summary: 

  • After breathing deeply and refusing the bait, the next step is to act respectfully and effectively.

  • Using a calm tone while modeling respectful behavior might backfire or be too subtle; instead, use a practical tone of voice and say something like, “Clearly something isn’t working here; let’s get through this.”

  • Talk about the future state and your commitment to getting this positively resolved;

  • Then just get through it; now is not the time to get too deep into that difficult conversation.